Refund & Return Policy

Last Updated: July 19, 2026

At Veylah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the terms below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.

  • Be unused or only lightly inspected.

  • Be in its original packaging whenever possible.

  • Include all original accessories or components, if applicable.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Products that have been excessively used.

  • Items damaged through misuse or improper handling.

  • Products returned without prior authorization, where required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping

Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled but may qualify for a return under this policy.

Exchanges

We currently replace items only if they are defective, damaged, or incorrectly shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Brand: Veylah

Website: https://veylah.com

Email: support@veylah.com